Recently I worked with a company who was looking for a new CRM solution to manage their sales and services operations. I researched and presented several options to them, they selected Microsoft Dynamics CRM as an addition to Office 365.
After mapping their processes and incorporating best practices, I implemented their system, cleaned and imported all of their data and trained everyone. I stayed on until it appeared they had everything under control. During this time I created training videos for any new hires.